Privacy Policy Upside Down Therapy Pty Ltd

Purpose

Upside Down Therapy Pty Ltd (“Upside Down Therapy”, “we”, “our”, “us”) is committed to protecting the privacy of the personal information we collect and hold about individuals. We comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth), as well as other applicable privacy laws and professional codes of ethics relevant to occupational therapy practice. This Privacy Policy explains how we manage the personal information we collect, use, and disclose.

Legal Obligations

To provide Occupational Therapy services, we need to collect and use personal information. If you provide incomplete or inaccurate information, or if you withhold personal and health details, we may not be able to deliver the services you require.

What Information Do We Collect?

We collect information necessary to provide our services and manage our relationship with you. This may include:

• Name, date of birth, and contact details
• Address and emergency contact information
• Medical history and health information
• Details of referring health professionals
• NDIS or other funding details (if applicable)

How Do We Collect Your Information?

We collect health information directly from you. In some cases, we may also receive information from third parties such as parents, caregivers, legal guardians, medical professionals, or referring agencies.

How Do We Use Your Information?

Your personal information is used to:

• Provide Occupational Therapy services
• Manage our relationship with you
• Contact you regarding your care
• Comply with legal and professional obligations

We may also use your information for other purposes permitted under the Privacy Act 1988.

Who Might We Disclose Your Information To?

Your personal information may be disclosed to:

• Health professionals involved in your treatment
• Your referring practitioner (e.g., GP or specialist)
• Relatives, guardians, or legal representatives (unless you object)
• Medicare, NDIS, or other funding bodies as required

Other uses and disclosures include:

• Quality assurance, audits, and accreditation
• Billing and invoicing purposes
• Appointment reminders via SMS, email, or phone
• Staff training and education

Please note: We will not disclose your personal information to third parties for marketing purposes without your explicit consent.

Access to and Correction of Your Information

You have the right to access the personal information we hold about you and request corrections if necessary. If we do not agree to a requested change, you may submit a statement that we will include in your record. To request access or corrections, please contact our Privacy Officer. (Reasonable costs may apply for processing access requests.)

Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure. Our security measures include:

• Secure storage and access controls
• Encryption and firewall protections
• Strict confidentiality policies for staff

When your information is no longer needed, we securely destroy or de-identify it, unless required to retain it by law.

Complaints About Privacy Issues

If you have concerns about how we handle your personal information or if access to your information is refused, please contact our Privacy Officer. We will promptly review and respond to your complaint.

• Email: hello@upsidedowntherapy.com.au
• Phone: (+61) 493 024 418
• Address: 9 South Pine Road, Alderley, QLD 4051

How We Handle Your Personal Information Online

Collection Through Our Website

When you visit our website, we do not attempt to identify you unless you provide personal information via online forms, emails, or service inquiries. We may collect statistical data such as:

• Your computer’s IP address
• The date and time of your visit
• Pages visited
• Browser type

Cookies

We use cookies to enhance your user experience. These cookies do not identify you personally and can be disabled via your browser settings; however, disabling cookies may affect website functionality.

Links to Third-Party Websites

Our website may include links to external websites. We are not responsible for the privacy practices of these third-party sites.

Use and Disclosure of Website Information

Any personal information collected via our website is managed in accordance with this Privacy Policy.